Shipping your order
At our store, we strive to ensure that your order reaches its destination in the best possible condition. To do this, we work with trusted shipping agencies and ship after confirming full payment for the order.
All products are carefully packaged using materials that provide maximum protection during transport. Packages are clearly marked as fragile when necessary, to ensure proper handling and your order arrives in perfect condition. In addition, our shipments are covered by insurance against damage.
Important recommendation: Before accepting delivery, we ask that you check the integrity of the packaging. If you notice any visible damage or signs of mishandling on the package, we recommend that you inform the carrier at the time of delivery to avoid any potential problems and ensure a prompt resolution.
Shipping costs
Shipping costs not only cover the transport of your order, but also the additional costs associated with handling and packaging it. The cost of shipping can vary depending on two key factors:
- Dimensions and weight of the product: Depending on the size and weight of the items that make up your order, the cost of shipping may be adjusted.
- Shipping area: The location of the delivery address influences the calculation of shipping costs.
To know the exact cost of shipping your order, we recommend that you register as a user and provide the delivery address. Our system will automatically calculate the shipping cost according to the parameters mentioned.
In exceptional cases, additional charges may apply due to special circumstances, such as hard-to-reach areas or particular logistical needs. If this is the case, we will contact you as soon as possible to inform you of any cost adjustments and obtain your confirmation before proceeding with the shipment.
With this shipping policy, we seek to ensure that your shopping experience is safe, transparent and without unexpected surprises. If you have any questions about our shipments or the associated costs, do not hesitate to contact us so that we can assist you.